Returns & Exchanges
At Thunderbird Skin, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return window for items in their original condition.
Initiate Your Request
Contact our customer care team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to prevent damage during transit.
Ship It Back
Affix the provided shipping label to your parcel and drop it off at any authorized courier location; please retain your tracking receipt for confirmation.
Receive Your Refund
Once our lab inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing