Frequently Asked Questions
Everything you need to know about our high-performance skincare.
Are Thunderbird Skin products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals at any stage of production.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.
Are your ingredients suitable for sensitive skin?
Our formulas are designed with biocompatible ingredients to minimize irritation. However, we always recommend performing a patch test on a small area before full application.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.